However, it seems that the update, while it may fix this issue for many, might not do so for all. If you’re still having issues, the process to deal with it is quite extensive. First, set the auto-sleep mode to “Never” when playing the console on screen or connected to TV. It says to connect the AC adapter directly to the console until the battery is fully charged. Once the battery is fully charged, leave the console alone for one hour while it’s still plugged into the wall.