Why is customer satisfaction important? Well, according to American Consumer Satisfaction Index research, companies with high customer satisfaction tend to have higher earnings and stock returns when compared with their competitors. So, customers can make or break the success of a company. Furthermore, customer satisfaction has also been a reliable indicator of consumer spending and GDP growth. This is likely why retailers say the customer is always right.
We looked at results from the American Customer Satisfaction Index, which analyzed customer satisfaction across different industries. Their findings are reported on a scale of 0 to 100. Based on these findings as well as some of our own observations, here are 15 of the most hated industries in America, according to customers. Which one do you hate the most?
Customer satisfaction (scale of 0 to 100): 75
How hospitals are missing the mark:
- Billing errors: Medical billing advocates and professionals estimate roughly 80% of medical bills contain errors. The Medical Billing Advocates of America said the problem could get worse.
- Medical mistakes: A Johns Hopkins report found that medical errors are the third leading cause of death in the United States.
- Overcrowding: Emergency department overcrowding leads to higher death rates. Patients waiting in overcrowded emergency departments were 5% more likely to die when compared visiting less crowded emergency rooms according to a study published in the Annals of Emergency Medicine.